Frequently Asked Questions
Commonly asked questions and answers. Vote for the most helpful answers.
DSP840U (About General)
- If your older DSP840U (the previous MFG. NO) works correctly with your computer, but your new DSP840U (the newer MFG. NO) can’t work correctly with the same computer
- How do you remove the old driver and install the new driver
- If you want to work DSP840U on Apple Mac computer and need the driver
- If you want to work DSP840U on Linux operating system and need the driver
- Is JavaPOS driver available
DSP840U (About Software DSP840U Utility)
FAT810 (About General)
- Which cable should be used
- If there is no data shown while the external reader connected with FAT810 is reading the tag
- If you want to reset FAT810
- If FAT810 can’t work after uploading firmware with the software Device Explore (for example, the display shows blocks when you power on FAT810 or the two LED don’t light anymore when FAT810 is on and connected with Hub via the WAS-1499 cable)
FAT810 (About Software)
- If the Broadcasts of the software FAT8xx Utility can’t find FAT810
- If the software FAT8xx Utility and DS Manager can’t communicate with the model “FAT810W”
- If the software DS Manager can detect FAT810, but the software FAT8xx Utility can’t communicate with FAT810 (for example, “FAT8xx_ERR_DEVICE_CONNECT_FAILED” message appears when trying to communicate FAT810)
- If developing your software with our commands, how do you know which FAT810 will be the destination terminal that gets the command, data or message being sent
FAT810 (About Firmware)
- What are “TiOS firmware” and “Application firmware”
- What are the two source code samples in the disk used for
- If you want to test communication function with the model “FAT810W”
- If developing your own firmware, how do you change IP-address of FAT810
- If using Socket programming for FAT810, is there any simple TIDE application that performs TCP function for reference
- If using Socket programming to communicate with FA810, does VSP need to be used
GS1000 (About Hardware)
- If GS1000 can’t read any tag (SCAN LED blinks twice every 2 seconds after you press the SCAN button)
- If GS1000 can’t read any tag (B/L LED lights for 2 seconds with a long beep and then SCAN LED blinks twice every 2 seconds after it tries to read a tag)
- If GS1000 can’t read any tag (“1 long beep + 2 short beeps with 2 B/L LED blinks” every 2 seconds after you press the SCAN button)
- If GS1000 can’t read any tag (“1 long beep + 3 short beeps with 3 B/L LED blinks” every 2 seconds after you press the SCAN button)
- If GS1000 can’t read any tag (B/L LED blinks once every 2 seconds after you press the SCAN button)
- If SCAN LED blinks once every 2 seconds after you press the SCAN button
GS1000 (About Software GuardScan Monitor)
- Which Comm. Port should be selected in the software GuardScan Monitor (USB type)
- Which Comm. Port should be selected in the software GuardScan Monitor (RS232 type)
- If you can’t download data from GS1000 to your computer (USB type)
- If you can’t download data from GS1000 to your computer (RS232 type)
- How do you remove the old driver and install the new driver (USB type)
- If “The port ‘COM number’ does not exit” message appears on the window of software GuardScan Monitor
GS1100 (About Hardware)
- If GS1100 can’t read any tag (SCAN LED [1 blink] -> 3 short beeps -> B/L LED [1 blink] -> SCAN LED [2 blinks every 2 seconds] when you press and hold the SCAN button for 10 seconds)
- If GS1100 can’t read any tag (SCAN LED [1 blink] -> 3 short beeps -> B/L LED [1 blink] -> SCAN LED [3 blinks every 2 seconds] when you press and hold the SCAN button for 10 seconds)
- If GS1100 can’t read any tag (SCAN LED [1 blink] -> 3 short beeps -> B/L LED [1 blink] -> B/L LED [2 blinks every 2 seconds] when you press and hold the SCAN button for 10 seconds)
- If GS1100 can’t read any tag (SCAN LED [1 blink] -> 3 short beeps -> B/L LED [1 blink] -> B/L LED [3 blinks every 2 seconds] when you press and hold the SCAN button for 10 seconds)
- If GS1100 can’t read any tag; besides, if you press and hold the SCAN button for around 1 second, SCAN LED blinks once and then B/L LED blinks twice with two rapid beeps
- If GS1100 doesn’t behave neither a beep nor vibration after it tries to read a tag; besides, if you press and hold the SCAN button for 15 seconds, SCAN LED lights around 10 seconds and then goes off
GS1100 (About Software GuardScan Monitor)
- Which Comm. Port should be selected in the software GuardScan Monitor (USB type)
- Which Comm. Port should be selected in the software GuardScan Monitor (RS232 type)
- If you can’t download data from GS1100 to your computer (USB type)
- If you can’t download data from GS1100 to your computer (RS232 type)
- How do you remove the old driver and install the new driver (USB type)
- If “The port ‘COM number’ does not exit” message appears on the window of software GuardScan Monitor
GS1100 (About Software Guard Tour Utility)
- Which Comm. Port should be selected in the software Guard Tour Utility (USB type)
- Which Comm. Port should be selected in the software Guard Tour Utility (RS232 type)
- If you can’t download data from GS1100 to your computer (USB type)
- If you can’t download data from GS1100 to your computer (RS232 type)
- How do you remove the old driver and install the new driver (USB type)
- If “ErrCode: -1, GS_ERR_TIMEOUT” message appears on the window of software Guard Tour Utility when you try to set time, get version, etc. for GS1100 in [Terminal Configuration]
GS2000 (About Hardware)
- If GS2000 can’t read any tag (Blue LED [1 blink] -> 3 short beeps -> Red LED [1 blink] -> Blue LED [2 blinks every 2 seconds] when you press and hold the SCAN button for 10 seconds)
- If GS2000 can’t read any tag (Blue LED [1 blink] -> 3 short beeps -> Red LED [1 blink] -> Blue LED [3 blinks every 2 seconds] when you press and hold the SCAN button for 10 seconds)
- If GS2000 can’t read any tag (Blue LED [1 blink] -> 3 short beeps -> Red LED [1 blink] -> Red LED [2 blinks every 2 seconds] when you press and hold the SCAN button for 10 seconds)
- If GS2000 can’t read any tag (Blue LED [1 blink] -> 3 short beeps -> Red LED [1 blink] -> Red LED [3 blinks every 2 seconds] when you press and hold the SCAN button for 10 seconds)
- If GS2000 can’t read any tag; besides, if you press and hold the SCAN button for around 15 seconds, Blue LED lights around 10 seconds and then goes off
- If GS2000 can’t read any tag; besides, if you press and hold the SCAN button for around 1 second, Blue LED blinks once and then Red LED blinks twice with two rapid beeps
GS2000 (About Software GS2000 Monitor)
- Which Comm. Port should be selected in the software GS2000 Monitor (USB type)
- Which Comm. Port should be selected in the software GS2000 Monitor (RS232 type)
- If you can’t download data from GS2000 to your computer (USB type)
- If you can’t download data from GS2000 to your computer (RS232 type)
- How do you remove the old driver and install the new driver (USB type)
- If “Invalid port number” message or “ErrCode: -2, GS_ERR_PORT_NOT_OPEN” message appears on the window of software GS2000 Monitor
GS2000 (About Software Guard Tour Utility)
- Which Comm. Port should be selected in the software Guard Tour Utility (USB type)
- Which Comm. Port should be selected in the software Guard Tour Utility (RS232 type)
- If you can’t download data from GS2000 to your computer (USB type)
- If you can’t download data from GS2000 to your computer (RS232 type)
- How do you remove the old driver and install the new driver (USB type)
- If “ErrCode: -1, GS_ERR_TIMEOUT” message appears on the window of software Guard Tour Utility when you try to set time, get version, etc. for GS2000 in [Terminal Configuration]
TR4030/TR4050 (About General)
- Does your TR4030/TR4050 support TCP/IP or UDP
- Why is “Ethernet” option of [Advanced] setting in the programming mode of TR4030 not available, so you can’t set IP address with the keypad on TR4030 directly
- If you want to set/change IP address for TR4030/TR4050
- If you want to know the total records saved in TR4030/TR4050
- Is there a limitation of punches and what will happen when the record memory gets full
- If the record memory of TR4030/TR4050 is full
TR4030/TR4050 (About Settings)
- What is “Master Card” used for
- If “Master Card” is lost
- If you want to set “Date” for TR4030/TR4050
- If you want to set “Time” for TR4030/TR4050
- If you have set “Date” for TR4030/TR4050, but you can’t find where to set “Date Format” in the menu of programming mode
- If you want to set “Machine Number”
TR4030/TR4050 (About USB Disk Type)
TR4030/TR4050 (About Software DS Manager)
TR4030/TR4050 (About Software Time Recorder Utility)
- If the communication is failed when clicking [Test Connection] in the software Time Recorder Utility
- If you want to set TR4030/TR4050 in the software Time Recorder Utility
- If “TR_ERR_TIMOUT” message appears after [TR40xx Properties] window is launched
- Where can you find the data file after downloading it under the normal mode
- If you want the data to be downloaded automatically without clicking “Download” icon under the normal mode
- If you want the data to be downloaded automatically without clicking “Download” icon under the extended mode
TR4050-10 (About Fingerprint Reader)
- What are “Finger-Only”, “Card-Only” and “Card+Fingerprint”
- Is there any difference between “User Card A” (For Finger-Only/Card-Only) and “User Card B” (For Card+Fingerprint) coming with TR4050-10
- Is TR4050-10 set to “Offline” or “Online” operating mode when it is shipped
- If you use the offline operating mode and want to access by fingerprint only, why does it still need User Card A to register the fingerprint
- If you want the fingerprint template to be stored in the card (not in TR4050-10), what kind of User Card do you need
- If “Feedback: Not Found (Open COM is false)” message instead of “Put your finger” message appears in the software SmaFinger Database when you try to register your fingerprint
TR515 and TR510 (About General)
- If the display of TR515/TR510 often shows "BUSY" and the card is not accepted when you present (swipe) the card to TR515/TR510
- If the display of TR515/TR510 shows “FULL” when you present (swipe) the card to it
- Is there a limitation of punches and what will happen when the record memory gets full
- If you want to set/change IP address for TR515/TR510
- If OUT LED of TR515/TR510 lights when you press OUT button, but IN LED doesn’t light when you press IN button; or the opposite situation
- When using “In/Out Schedule” table in the software TR515 Tool/TR510 Tool (or “Event Table” in the software Time Recorder Utility) to schedule In/Out, the designated mode is not locked (user can still select In/Out mode). Is there a way to lock IN and OUT
TR515 and TR510 (About Hardware Error Message)
TR515 and TR510 (About Software DS Manager)
- If you can’t find your TR515/TR510 on the “Auto-Discovery” list of the software DS Manager
- If “Corrupted installation: unable to find SDF files” message appears in the software DS Manager after clicking [Settings]
- If “The firmware on this Device Server is outdated (earlier than V.xx) and does not support this function. You are recommended to upgrade to firmware V3.xx or higher” message appears in the software DS Manager
- Will you lose anything or have to redefine anything after using “Initialize” function of the software DS Manager
TR515 and TR510 (About Software TR515 Tool/TR510 Tool)
- If the connection is failed and “The device failed to reply to the computer’s command. Either the device is currently offline, or you have selected the wrong COMM port” message appears in the software TR515 Tool/TR510 Tool (for Ethernet interface type)
- If the connection is failed and “The device failed to reply to the computer’s command. Either the device is currently offline, or you have selected the wrong COMM port” message appears in the software TR515 Tool/TR510 Tool (for RS232 interface type)
- How do you add a time recorder and set its machine ID in the software TR515 Tool/TR510 Tool correctly
- Why can’t you download the data automatically by using “Time Scheduler” function after TR515/TR510 is connected successfully with the software TR515 Tool/TR510 Tool
- If the record memory of TR515/TR510 is full and you want to delete all the data in it
- If the important data has been deleted and you want to get it back
TR515 and TR510 (About Software Time Recorder Utility)
- If the communication is failed when clicking [Test Connection] in the software Time Recorder Utility (for Ethernet interface type)
- If the communication is failed when clicking [Test Connection] in the software Time Recorder Utility (for RS232 interface type)
- If you want to set TR515/TR510 in the software Time Recorder Utility
- Where can you find the data file after downloading it under the normal mode
- If you want the data to be downloaded automatically without clicking “Download” icon under the normal mode
- If you want the data to be downloaded automatically without clicking “Download” icon under the extended mode
WEC200-01 (About General)
- What are the differences between WEC200-00 and WEC200-01
- Is there a limitation of punches under the normal mode (offline) and what will happen when the log memory gets full
- Will powering off WEC200-01 clear the logs under the normal mode (offline)
- If you want to set/change IP address for WEC200-01
- If you want to reset WEC200-01
- If you want to connect WEC200-01 with the lock
WEC200-01 (About Software DS Manager)
- If you can’t find your WEC200-01 on the “Auto-Discovery” list of the software DS Manager
- When you try to configure WEC200-01 with [Settings] function in the software DS manager, it is not allowed and “Logging in…” message appears
- When you try to reset WEC200-01 with [Initialize] function in the software DS manager, it is not allowed and “Logging in…” message appears
WEC200-01 (About Software Time Recorder Utility)
- If the communication is failed when clicking [Test Connection] in the software Time Recorder Utility
- If there is no data output when the card is presented to the reader that connects with WEC200-01
- If you want to set WEC200-01
- What is the maximum number that WEC200-01 can be served by the software Time Recorder Utility
- What is the maximum number of users that can be served by the database of software Time Recorder Utility under the extended mode (online)
- What does [Input Sensor Status] feedback mean in “WEC200 Properties” window
WM3000N (About Software Watchman Monitor)
- Which Comm. Port should be selected in the software Watchman Monitor (USB type)
- Which Comm. Port should be selected in the software Watchman Monitor (RS232 type)
- If you can’t download data from WM3000N to your computer (USB type)
- If you can’t download data from WM3000N to your computer (RS232 type)
- How do you remove the old driver and install the new driver (USB type)
- If “PC: Login Fail…!!” message appears on the window of software Watchman Monitor
WM3000N (About Hardware)
- If invalid date and time like FF/IF/3F 3F:7F:04 appears on the display of WM3000N and it can’t read any tag
- If you want to put the handset “WM3000N-00” into the base “BC3000-00” or “BC3000A-00” for communication
- If you power on WM3000N and it is turned off within 15 seconds or shorter automatically
- Can rechargeable batteries placed in WM3000N be charged from the base if connecting the base with DC adaptor
- If you have more than one WM3000N handsets, for example, 10 handsets, how many base (the cradle) do you need