If the software DS Manager can detect FAT810, but the software FAT8xx Utility can’t communicate with FAT810 (for example, “FAT8xx_ERR_DEVICE_CONNECT_FAILED” message appears when trying to communicate FAT810)

Follow the steps as below.

  1. Connect FAT810 with your Hub via the WAS-1499 cable and power on the terminal.
  2. Disable the firewall and antivirus program in your computer.
  3. Open the software FAT8xx Utility.
  4. Select this terminal.
  5. Click [Terminal]\[Broadcasts] in tool bar.
  6. Right-click the terminal item and select [Miscellaneous]. Then click [Set Baud Rate to 9600]. It takes several seconds to set baud rate to 9600. Run this step twice.
  7. Click [OK].
  8. Click [Yes].
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