- Make sure WEC200-01 and your Hub are connected via the “WAS-1499” cable.
- Make sure the firewall and antivirus program in your computer are disabled before using the software. If it still doesn’t work, use the software DS Manager to detect WEC200-01 first. (Before using the software DS Manager, disable the firewall and antivirus program in your computer as well.) Then go back to the software Time Recorder Utility to test the connection again.
- Try the other port of your Hub to connect with WEC200-01.
- Try the other WAS-1499 cable if you have more than one cable.
Have more questions? Submit a request