If you can’t download data from GS2000 to your computer (USB type)

  • Make sure the base (with the handset) is not communicating with our other software at the same time.
  • To communicate GS2000 with the software, the handset placed in the base must enter communication mode. Under communication mode, Blue LED of the handset should keep flashing. If the handset is idle over 3 minutes, it will be turned off automatically to save power. Just press the SCAN button to enter communication mode.
  • Make sure the “Comm. Port” selection in the software is correct.
  • Make sure the driver is installed.
  • If you have installed the driver, once the base is connected with your computer, go to [Control Panel]\ [System]\ [Hardware]\ [Device Manager]\ [Ports (COM & LPT)] and see if “Prolific USB-to-Serial Comm Port (COM number)” appears. “Prolific USB-to-Serial Comm Port (COM number)” showing indicates the driver is installed correctly. However, if (1) “Prolific USB-to-Serial Comm Port (COM number)” doesn’t appear (2) “Prolific USB-to-Serial Comm Port (COM number)” appears with an exclamation mark, or (3) it shows “USB Device” with an exclamation mark, see How do you remove the old driver and install the new driver (USB type) to remove and install the driver again.
  • The older driver may not be able to support the newer GS2000 base. If “Promag USB232/422/485 (COM number)”appears under [Device Manager]\ [Ports (COM & LPT)], it indicates the older driver is installed. Contact GIGA-TMS for the latest driver. Then see How do you remove the old driver and install the new driver (USB type).
  • Make sure there are not Bluetooth devices installed in your computer.
  • Make sure USB port of your computer is workable. Try to use different USB port to connect the base with your computer or test USB port with other USB devices.
  • Try the other base if you have more than one base.
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