If the software DS Manager can detect FAT810, but the software FAT8xx Utility can’t communicate with FAT810 (for example, “FAT8xx_ERR_DEVICE_CONNECT_FAILED” message appears when trying to communicate FAT810)

Follow the steps as below.

1. Connect FAT810 with your Hub via the WAS-1499 cable and power on the terminal.
2. Disable the firewall and antivirus program in your computer.
3. Open the software FAT8xx Utility.
4. Select this terminal.
   
5. Click [Terminal]\[Broadcasts] in tool bar.
6. Right-click the terminal item and select [Miscellaneous]. Then click [Set Baud Rate to 9600]. It takes several seconds to set baud rate to 9600. Run this step twice.
   
7. Click [OK].
   
8. Click [Yes].